Refund Policy
NADM sells digital goods. If something goes wrong, we first fix delivery or replace the order. Eligible refund requests are reviewed within 14 calendar days of purchase.
1. Refund window and default remedy
Refund requests must be submitted within 14 calendar days of the original purchase date. If NADM fails to deliver an order correctly, our first remedy is corrected delivery, replacement, or another equivalent solution.
If that is not possible within a reasonable time, an eligible refund may be approved.
2. When a refund may or may not be approved
Refunds may be approved for duplicate charges, failed delivery caused by NADM, a product materially different from the public description, or a payment confirmed as unauthorized after review.
Refunds are usually not approved for a change of mind, purchases made for the wrong account or project by the buyer, or digital goods that were delivered correctly and then used. This includes time-based products such as VIP access once the access period has started.
3. How to request review
Contact NADM through the support page, Discord, or support@nadm.tech and include the order number, project, account used for the purchase, and a short description of the issue.
If a payment provider is involved in the review, its compliance rules may also apply to the final decision.
Support
For refund and replacement review, contact NADM through the support page, Discord, or support@nadm.tech and include your order details.